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FAQ

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How do I have Kango return, forward or discard my package?

There may be situations where you will not ship your packages to your home country and instead may need us to send it back to the merchant, forward it to another location in the U.S. or simply discard it.  Some reasons for this include:

  • You ordered prohibited items we cannot ship.
  • Your item arrived damaged.
  • You changed your mind about what you ordered.
  • You decide the item costs too much to ship.

If you want us to return, forward or discard your package, you will need to complete the return/forward or discard request at the bottom of the Package Detail page in your account.

Please refer to this tutorial on our site to go through the complete process.

*Please note that we cannot reject your package at the time it is dropped off to us due to the number of packages we receive each day.

Discard Forward

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