How to Request Kango to Return, Forward or Discard your Package

  February, 10, 2018 Mylinda
This tutorial shows you the complete steps involved if you need us to return your package to the merchant sender, forward it to another address in the U.S. or want us to discard it and not ship it to you.

Refer-A-Friend Program Tutorial

  January, 7, 2018 Mylinda
This tutorial will give you all the information you need on how to invite friend referrals, how friend's accept the referral, how you check the status of your referral and when you receive your referral bonus.

Package Receiving Pre-Alert Tutorial

  May, 2, 2017 Mylinda
This tutorial will show you how to correctly use the Package Pre-Alert form to advise the Kango Express Warehouse Staff of a special request you need completed on your incoming package at time of receipt and processing.  The document also gives examples of when this form should be used.  The...

Restricted Item

  October, 13, 2016 Tarana
This is the list available on the website describing what items are restricted and how to calculate battery restrictions.

How to Ship Packages with the Kango Express Consolidation Service

  July, 8, 2016 Mylinda
This tutorial walks you through all the steps you will take once we receive your package at our US Warehouse.  The steps include how to update your missing values, scheduling your package to ship, paying your invoice and tracking your shipment.

How to Ship Packages with the Kango Express Direct Service

  July, 8, 2016 Mylinda
This tutorial will walk you through the steps to use our Direct Service shipping option.  This includes all the steps to take once we have received your package in our warehouse and includes how to ship the packages, pay your charges and track your package.

Using Your Kango Account

  September, 1, 2015 Mylinda
This video will give you some key information on the steps to follow to ensure your packages are processed quickly and shipped in a timely fashion.

Prohibited Items in Russian Language

  October, 11, 2016 Mylinda
You can find a translation of the Prohibited Items page in Russian language.

Prohibited Items in Azeri Language

  October, 10, 2016 Mylinda
You can find a translation of the Prohibited Items page in Azeri language.

Registration Process Overview

  August, 27, 2015 Mylinda
This video walks you through each step of the registration process, including screen shots of each step.